January 6, 2016
SUBJECT: APOLOGY FOR SYSTEM DOWNTIME AND FOR IRREGULAR SERVICE
Dear Port Authorities and Clients,
Thank you for your patience this week whilst we completed the release of our new interface and while we upgraded the database.
Regrettably, the system upgrade was not as seamless as anticipated, however our development team has restored the system to a stable state. Though certain concessions have had to be made on a temporary basis to ensure we are able to offer minimal services, our engineering team and the agency we employed to develop the new site are working to a strict time line in an attempt to bring the database back online and ensure our standards services are restored to full operational capacity.
We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we work diligently to resolve any outstanding issues.
Our call and support ticket volumes escalated considerably this week and we sincerely apologize for any longer than usual hold times or longer response times to your questions. We are working as quickly as possible to respond to all of them but we can not at this time confirm when services will resume. We will though endeavour to keep you up to date.
Your continued support is appreciated.
Head of IT